By placing an order with UK Wedding Gown, you will be in acceptance of these terms and conditions, which form a legally binding contract between you (the client) and us (UK Wedding Gown).
An Important Note About Children.
Our services are not available to children and we ask that persons under the age of 18 do not submit any personal information to us. If you are under 18 years old, you can use this service only in conjunction with and under the supervision of a parent or guardian.
Money back Guarantee
If you are not completely satisfied with your purchase, simply return it within 7 days of receipt and we will happily refund you or offer a replacement item.
Special orders cannot be exchanged unless deemed to be faulty. This includes all made to measure, Veils, Hooped-skirts, Tiaras and Petticoats that have been made to order.
All credits will be reimbursed to the card that was charged on purchase with no exceptions (unless you have paid by cash).
Delivery Charges
We endeavour to keep postage and packing charges to a minimum. These are calculated on overall weight and world zones.
Please check the price of P&P before placing your order.
It is in your own interests to make multiple purchases at the same time to minimise this cost - expected delivery on these orders will be as per the item with the longest lead time. Please check the expected Delivery time before placing your order.
Delivery
Our Gowns are vacuum-packed and placed in a box to keep the cost of P&P minimal and therefore allows us to offer a free delivery service but means that Gowns need to be hung to allow for creasing to subside.
All items are delivered via recorded delivery/first class post (within UK) or via Royal Mail air service - “signed for” (worldwide). This system allows for the electronic tracking of all items despatched.
All expected delivery times given are estimates, and do not form part of any contract. We aim to despatch most goods to you within 2 weeks of order. If your "required by" date is less than this, urgent orders can be accommodated to be despatched within 1 week for some items.
Please note that any goods found to be faulty upon receipt will be replaced, but time must be allowed for the returned goods to arrive back to us before replacement goods are despatched. It is therefore your responsibility to allow ample time prior to your wedding for contingencies.
Address Requirements
We will not ship to a PO Box number. It is your responsibility to ensure that the delivery address given is a deliverable one and a signature can be obtained when required.. If a flat or apartment, then the flat number and building number must be clearly stated.
An e-mail address is essential so that we can:
a) Confirm your order and expected delivery date.
b) Inform you when your order has been despatched and issue an on-line tracking number with instructions if available.
Non- Deliverable Items
If any item fails to be delivered because of a fault given in the address submitted on order, shipping costs will not be reimbursed, and we will not be held accountable for late delivery.
Re-shipping costs will be charged to the client.
Customs/ Import Duties
Any duties payable are the sole responsibility of the client. UK Wedding Gown will not pay any fees relating to import tariffs.
Returns Policy
Upon receipt, it is your responsibility to check for faults immediately. If you are not totally satisfied with your goods you must contact us within 2 days of receipt of order to gain an authorised returns code. The goods must then be despatched to us within 5 days. The cost of returning goods lies with the client, unless faulty, when those goods will be exchanged free of charge.
Upon receipt of the returned items, the delivery charges of faulty goods will be credited to the client's charge card, and replacement goods despatched. Please allow 14 (7 days for urgent re-placement) days from receipt of returned goods for replacement goods to be re-shipped.
Refunds or exchanges will be only be authorised for goods returned in their original condition and packaging.
No refunds or exchanges will be given for goods that have been worn, damaged or soiled.
How to return an item
Please contact us by email, or telephone within 2 days of receipt to let us know that you intend returning an item and the reasons for your return. Repackage the item(s) with the original packaging and paperwork and send to: Address supplied upon request.
Your address must be clearly marked on the back of the parcel and labelled "sender".
We recommend that you return items via a "recorded delivery" means so that proof of despatch and receipt can be obtained. UK Wedding Gown accepts no responsibility for returned goods lost in transit.
Security Policy
All information given on this website is held by UK Wedding Gown and is not divulged to any third party. All payments are made via the secure server ‘Paypal‘. All payments are authorised with MasterCard and Visa prior to despatch of goods.
Full payment for goods and postage will be debited from your card upon submission of your order form. A 7-day cooling off period must elapse before goods will be despatched. This will also assist in keeping credit card fraud to a minimum. Any payments suspected to be fraudulent, will be subject to further investigation and will be reported to the relevant authorities.
All information given on this website will be treated as confidential, and will not be divulged to any third parties.
Cancellations
Cancellations must be received in writing or via e-mail within 7 days of order. Thereafter all orders will be considered a legally binding contract and subject to these terms and conditions.
Wedding Gowns
All our wedding dresses are hand-made to order and therefore we cannot accept returns or give refunds due to incorrectly ordering, issuing of incorrect measurements and sizes upon ordering or ordering the wrong colour.
If your dress is received not as ordered, I.E. size or colour are not as requested, then we will offer either an exchange or a full refund.
Refunds or exchanges will be made for any dress received damaged or faulty
Dresses do require a signature as proof of delivery. We advise you supply us with your telephone contact details should the courier not be able to deliver your dress for any reason as they will call you if they can.
Please check your size against our measurement chart only. Do not use any other size charts. Make sure you follow the rules exactly as shown and ensure that you do not measure yourself. Allow someone else to take your measurements for you.
We try to deliver all gowns within 4 to 6 weeks, however sometimes for reasons beyond our control packages can get delayed in shipment. If you are on a tight schedule please consider requesting we send the dress by Fed-EX which is on a 2 to 3 day delivery plan (There is an extra charge for this)
Our Gowns are made within the EU to EU standards.
Thank you for shopping with UK Wedding Gown!
Terms for Advertisers at UK Wedding Gown
We reserve the right to remove any listing from our web site without notice if you break any of these terms and conditions, especially web sites whom in the opinion of our editor are hiding our return link or any adult site. It is your personal responsibility to make sure that your published data is correct at all times. We try our very best to satisfy the needs of all businesses listed; however we're unable to answer questions relating to the ranking and or positioning of individual listings.
Content of Listings
Advertisers shall comply with relevant legislation including all known Trade Descriptions Acts' (which covers false descriptions) and all known Consumer Protection Acts' (which covers misleading prices). You agree to indemnify us against all costs arising out of misleading information in the advertisement. We will not be held liable for any loss arising out of any error or omission on our part.
Customer Relations
We reserve the right to temporarily suspend and or permanently remove any listing that does not provide accessible UK contact details which must include a UK landline phone number. We reserve the right to temporarily suspend and or permanently remove any listing that does not have the same supplied contact details provided during the submission process, displayed on their web site. We reserve the right to display contact details supplied during the submission process for the benefit of good customer relations.
Web sites Links
We agree (at our discretion) to include one web site link per listing. This web site link must relate to the published listing. We reserve the right to suspend or remove any business with affiliate links. We do not link to web sites with manipulated link exchanges, aimed at confusing the visitor. Our return link should be placed on your main (1st) links page, within a clearly visible position. We do not accept listings from web sites, which contain content not safe' for children, and/or web sites, which are affiliated to web sites containing such content. We reserve the right to decide what is' and what is not' safe content for children.